General

This Return Policy is provided by The Pet Boutique to aid in the return or exchange of products purchased on The Pet Boutique website.

At no time will the return of a product or products be accepted without obtaining a Return Merchandise Authorization (RMA) prior to returning a product.

Products may be returned for exchange if the product received was damaged during the shipping process, the wrong item was shipped by us, or you (the customer) has purchased the wrong size or color or the product.

Customers may request a refund for a product purchased within 30 days of receiving the product according to the tracking data. In the event that a product was shipped without a tracking number the product is considered to be received by the customer 10 business days after the product has been shipped from our warehouse.

Customers must follow the steps set forth below to successfully return a product to The Pet Boutique.

Exchanges

A request for an RMA to exchange an item is allowed within 30 days of receiving the item if the item:

Return shipping will be paid by The Pet Boutique is the item you received is not what you ordered according to your purchase order.

Return shipping will not be paid by The Pet Boutique if the item you received is an exchange based on color or size because you, the customer, made an error in choosing the right product at the time of purchase.

Please see the Return Process Step-By-Step listed below.

Refunds

Refunds can be requested within 30 days of the customer receiving the product.

If the refund is accepted The Pet Boutique will notify the customer by email of the refund and the amount that will be refunded.

Refunds will be deposited to the customer’s wallet balance. This requires that the customer requesting the refund to have a valid customer account on The Pet Boutique’s website. If the customer does not have a valid customer account on The Pet Boutique the customer will be notified to create an account. The Pet Boutique will give the customer 10 business days to create an account. If the customer does no create an account within the allotted time, The Pet Boutique will mark the refund as null and void.

If the refund is marked null and void, the customer may request that the returned item be returned to them. This will require that the customer pay the shipping costs for the item to be returned.

Please see the Return Process Step-By-Step listed below.

Return Process Step-By-Step

  1. Prior to returning a product contact us at support@the-petboutique.com  stating clearly the reason why you are requesting a return.
  2. If your request to return a product is accepted we will email you a Return Merchandise Authorization (RMA) number with full instructions to follow to return your item.
  3. If your request to return a product was accepted for exchange because the product was damaged during the shipping process we will mail to you a return shipping label for you to affix to the shipping package.
  4. Once you receive the RMA and shipping label (if applicable) you are required to return the item without delay as the RMA will expire 20 days after you receive the RMA and you will not be able to request another RMA regardless of the reason you missed the return shipping deadline. Products must be returned in their original packaging and be unused.
  5. Once we receive your returned item it will be examined by our Quality Assurance team to determine that it is as you stated in your request for a return.
  6. If the item passes the Quality Assurance process and it is a return for exchange we will ship the requested exchange item that your requested with a tracking number (if applicable).

Restocking Fees

Items that are returned for a refund will be subjected to a 15% restocking fee based on the product price listed on your purchase order. Shipping fees are non-refundable and are not considered in this calculation.

Items that are returned because of shipping incurred damages or for exchange will not incur a restocking fee.